In an effort to help Nigeria meet its growing demand for electricity, GE has supplied over 100 gas turbines to the country. From our custom solutions in the oil & gas, energy and healthcare industries to our local inspection and servicing facilities, GE has fostered growing relationships with both the government and private business sectors, helping the country reach its potential.
Aligning with Nigeria’s goals for growth through its Vision 2020, GE signed a landmark Country to Company agreement aimed at fostering partnerships and driving critical infrastructure projects across the country. With more than 200 employees and facilities on the ground, GE is committed to supporting the country's growth in various sectors such as health care, energy, transportation and aviation.
Posted Position Title: Lead Customer Service Engineer
Job Number: 1309178Location: Nigeria
Role Summary/Purpose:
The Lead Customer Service Engineer demonstrates leadership in communicating business goals, programs, and processes for an area or business segment. In this role you will utilize your experience or expertise to solve problems, develop and execute objectives for self and others, and have the ability to effect short-term and some long-term business goals.
Essential Responsibilities
- Provide local business ownership in assigned areas
- Provide and direct the performance of quality field engineering services to all (internal and external) employees in assigned areas
- Aggressively promote services sales to grow business in the area
- Assist with proposals, including market intelligence on pricing, work-scope, terms and conditions
- Participate in business planning including budgeting / staffing / forecasting / cost control
- Establish and maintain business relationships with area customers, pole sales resources, and other GE businesses to enhance position in marketplace
- Assist in individual development of assigned personnel through coaching, counseling, training assignments and business exposure
- Perform field engineering service work to properly serve the local customers
- Provide the leadership to balance customer service satisfaction
- Develop and capture technical problem solving knowledge, communicating with other organizations to enable effective resolution of customer problems and inquiries
- Provide front-line technical response to inquiries received by the customer response center, identifying potential problems and coordinating troubleshooting activities with numerous internal organizations
- Identify product failures and assist in identifying possible root causes
- Manage communication among internal organizations and customer personnel to ensure effective product support and customer satisfaction
- Distribute information on customer issues so that all members of customer support team share common understanding and objectives
- Bachelors degree from an accredited university or college (or a high school diploma/GED with at least 4 years of experience in a support or field engineering position)
- At least 3 additional years of experience in a field engineering role
- At least 1 year of experience in customer support and the development of successful customer relationships
- Bachelor of Science in Mechanical or Electrical Engineering is preferred
- Strong oral and written communication skills
- Strong interpersonal and leadership skills
- PC proficiency
- Team leader in a dynamic, energetic, and proactive environment
Click here to apply online
